PDF Document General Terms and Conditions of Service

1. Identification

Laby Aplicaciones Técnicas SL, with fiscal address at Calle Roger 25 Planta -1 SUB A 08028, Barcelona, registered in the Mercantile Registry of Barcelona in volume 43008 Folio 36, Page 417538, with CIF B65724155 hereinafter LABY.

Contact details:

Telephone: 900 525 666

E-mail: info@laby.es

Web: Https://www.laby.es

This website https://www.laby.es and https://www.grupolaby.es are the property of Laby Aplicaciones Técnicas S.L. with tax identification number B65724155 and tax address at ROGER 25 PLANTA -1 SUB A 08028, BARCELONA (BARCELONA), acting commercially under the brand name LABY.

2. Object

These general conditions of service hereinafter GCS (General Conditions of Service) together, where appropriate, with the particular conditions that may be established and communicated, are expressly intended to regulate the information and execution of the services and processes of diagnosis and recovery of data from damaged devices offered by LABY requested by any natural or legal person, of legal age hereinafter the CLIENT.

These GCS shall remain in force and shall be valid for as long as they are accessible through the Web Site/Customer Area, notwithstanding the fact that LABY reserves the right to modify, without prior notice, both the GCS, if applicable the Particular GCS, as well as any of the legal texts that are displayed on the Web Site/Customer Area. In any case, access to the Website/Customer Area after its modification, inclusion and/or substitution, implies the acceptance of the same by the CLIENT.

3. Acceptance of CGS

The CUSTOMER shall carefully read the diagnostic and data recovery GCS. By registering to our Customer Area or handing over your device to LABY, you agree to such GCS. If you do not agree with the GCS, you should not use the LABY service.

4. Conditions of Service

The following are the terms of service governing the relationship between the CUSTOMER and LABY at all stages of the overall data recovery process.

4.1. Customer registration and required documentation

In order to start the diagnosis and quotation process, as well as the contracting process for data recovery, displayed on LABY’s Web Site/Client Area, it is essential that THE CLIENT be registered as a user. The registration will be done by taking the following data:

• Name and surname/Company name
• DNI/NIE/CIF
• Fiscal Address
• Pick-up address
• Telephone number(s)
• E-mail address(es)

Registration can be done by telephone, by e-mail or in person at the offices. Once the process has been completed, the CUSTOMER will receive by e-mail the access credentials to the Customer Area.

Communications, data deliveries or device returns shall be made to the person registered in the Customer Area or to a duly accredited representative of the natural or legal person. In the event that a third party wishes to intervene in the service, the explicit authorisation of the CUSTOMER is required. LABY reserves the right to contact the CLIENT to prove such consent by e-mail or through the Client Area.

4.2. Diagnostic and quotation service

The diagnosis of damaged devices and data recovery quotation provided by LABY is free of charge (except for requests outside working hours – see point 4.2.1). Once the device arrives at the laboratory, in a maximum of 4 working hours the CUSTOMER will receive the diagnosis and the eventual budget if the recovery is feasible.

In certain cases, handling of the damaged device in a clean room may be necessary for correct diagnosis. LABY will request the CUSTOMER’s authorisation in writing, by e-mail or intranet. If the CUSTOMER does not accept the opening in the clean room, the process will be cancelled and the damaged device will be returned, with the CUSTOMER assuming the costs of transport, if any.

After opening the LABY device, it may be determined that recovery is not possible for various reasons. LABY will provide all information concerning the CUSTOMER via intranet or e-mail.

The CUSTOMER acknowledges that the media and/or the data contained therein may be damaged prior to receipt by LABY.

LABY will provide diagnosis and quotations via the internal platform (Intranet) and by e-mail.

The validity of the budget is conditional on:

1. It is effective from the time of its communication for a period of 30 calendar days while the device remains in LABY’s facilities.
2. It is no longer in force:
   1. In case the CUSTOMER does not accept the quotation
   2. In the event of a refund being processed
3. In case the device leaves the laboratory and returns for data retrieval it will be re-diagnosed and a new quotation will be made.

LABY can offer three budget options which will vary according to the associated recovery time and technical feasibility:

1. Express recovery
2. Standard recovery
3. Recovery with deferred payment

Damaged devices sent by our distributors or partners must be previously accepted, so no prior quotation will be provided in order to expedite the recovery process in compliance with the SLAs in force at the time of shipment of the device.

4.2.1. Rates

The data recovery rates per device are:

• Mechanical disks from 250€+VAT to 1490€+VAT
• RAIDS from 1190€+VAT
• SSD devices from 890€+VAT
• Flash memory from 890€+VAT

The acceptance of the quotation by the CLIENT will mean the payment of 50% in advance with the virtual TPV or by sending the proof of the bank transfer of said amount to info@laby.es together with the written acceptance of the quotation.

The acceptance of the quotation in processes of forensic analysis, experts or other cases by the CLIENT will mean the payment of 100% in advance with the virtual POS or by sending the proof of the bank transfer of this amount to info@laby.es together with the acceptance of the quotation in writing.

In case of requesting a diagnosis and quotation outside working hours (Monday to Friday from 9:00 to 19:00) the diagnosis and quotation will have a cost of 250€+VAT in advance and with no possibility of refund regardless of the feasibility or not of the data recovery.

For any express recovery, the technical feasibility of speeding up the process should be assessed and the timeframe brought forward should be budgeted accordingly.

4.2.2. Custody

Once the diagnosis and quotation have been communicated, the CUSTOMER will have a period of 30 calendar days to respond. If no response is received within 30 days and the device remains in LABY’s facilities, it will be placed in custody mode. During the 2 months following the period established as waiting for a response, a charge of €100 per month will be made as a custody fee. During this period we will try to establish communication with the CUSTOMER every 15 days via email and phone call. If the CUSTOMER does not collect the device during this 2 month period, LABY will destroy it.

4.2.3. Limitation of liability for the diagnostic and quotation service

The CLIENT authorises LABY to carry out all necessary operations on the device at any stage of the process. The CUSTOMER accepts the possibility of loss of all or some of the data contained in the device due to the manipulation manoeuvres necessary to achieve the objectives of the request made.

LABY shall not be liable for loss of warranty of the device due to manipulation of the device for diagnostic work. Any loss of warranty is the sole and exclusive responsibility of the CUSTOMER.

The CUSTOMER assumes that the external casing of some devices, due to their manufacturing design, cannot be opened without deterioration. In this case, when carrying out diagnostic/data recovery work, the bracket cannot be reassembled and all parts of the bracket will be returned to the CUSTOMER.

4.2.4. Returns

If the CUSTOMER does not accept the quotation or if it is irrecoverable, he/she may collect the support with his/her courier agency or pay the cost of returning it by LABY’s courier agency. In order to proceed with the return, the CUSTOMER must give 24 calendar hours’ notice, either by e-mail or through the Customer Area, so that the device can be prepared for collection.

4.3. Budget acceptance

Acceptance of the quotation must be done via the intranet or in writing (signature and acceptance of quotation on site or by e-mail) prior to the start of data recovery activities.

Acceptance of the quotation implies a 50% advance payment or 100% in the other modalities described above. Payment will be made by the methods of payment offered (cash, bank transfer or payment by POS).

If a bank transfer is made, it will be necessary to send the receipt to info@laby.es indicating in the concept the WO (Work Order) number or budget number. Failure to send proof of receipt may delay the start of the recovery process until bank confirmation.

The acceptance of the quotation will be reflected on the intranet by changing the status in your user area.

If the CUSTOMER does not accept the quotation or if it is irrecoverable, he/she may collect the support by his/her own means or pay the cost of the courier service (round trip).

4.4. Data recovery

If, due to the nature of the files, LABY is unable to verify their integrity once retrieved (e.g. unusual file formats or specific software that LABY does not own), the CUSTOMER agrees that LABY shall not be liable for any subsequent actions that the CUSTOMER needs to take on such files in order to use them.

The CUSTOMER may only cancel the accepted quotation if LABY fails to comply with the service agreements set out in these GCS or those agreed directly between the parties.

LABY will offer the possibility of remote control by means of external commercial software for the visualisation of the retrieved information whenever it is not possible to retrieve 100% of the data. Any partial recovery of more than 90% of the data shall be considered for all purposes as full recovery.

During the remote control and after the visualization of the recovered information by the CUSTOMER, the latter will be able to continue with the recovery process or cancel it, except for forensic, expert or other analyses.

In case of acceptance after the remote control check and the visualisation of the content by the CUSTOMER, LABY is authorised to continue with the recovery process, exempting LABY from any possible damaged files once the device has been handed over with the information dumped, provided that they have not been correctly visualised during the remote control.

In the event of cancellation, in no case will the recovered information be handed over and the recovered data will be immediately destroyed and the CUSTOMER will be offered the return of the device. In case of refusal of return, the device will be destroyed.

If the customer declines to perform the remote control or ignores communications (any) to perform the remote control, after a period of 1 month of waiting, a charge of 100€ per month will be made as a custody fee. During this period we will try to establish communication with the CUSTOMER every 15 days via email and phone call. In the event that during this period of 4 months the CUSTOMER does not perform the remote control, it will be understood that the customer dissociates himself from his device and the advance payment will be invoiced. In addition, the device will be destroyed, as well as the recovered information without the possibility of any claim.

Average recovery times:

• Express recovery takes between 24 and 48 working hours (subject to technical availability).
• Standard recovery takes between five and seven working days (subject to technical availability and constraints on the type of device to be recovered).
• The average recovery time for a mechanical hard disk and SSD is between five and seven working days.
• The average recovery time for a flash device is between five and twenty working days.
• The average recovery time for a RAID device is between five and ten working days.
• All these average times are indicative only. LABY will report on the progress of the process via the LABY intranet and email.

4.5. Data Dump

Once the information has been recovered, LABY will proceed to dump the recovered data onto a device provided by the CUSTOMER or, failing that, a device offered by LABY whose capacity is equivalent to or greater than that of the information recovered. This device offered by LABY will be carried out by means of an additional budget to that of data recovery.

In the event that the CUSTOMER rejects the additional quotation and decides to provide a different device, LABY will charge the transport costs, if any, to the final invoice.

LABY shall not be responsible in any case for the information contained in the support delivered by the CUSTOMER for the data dump, so it shall be the responsibility of the CUSTOMER to have a backup copy of the data contained therein, if any.

The average dump time is 48 working hours depending on factors external to LABY such as the state of the device where the information is dumped, the type of format or volume and the type of information retrieved.

In any case, LABY shall not be liable for possible delays in the download caused by factors external to LABY as described in the previous paragraph.

If the CUSTOMER provides a defective or invalid dump device, LABY will communicate with the CUSTOMER by mail, call or intranet, with the intention of speeding up the dump process. The CUSTOMER will always be responsible for making the decision on the device to be used for the download and, consequently, will be responsible for it.

4.6. Payment and closing

All products indicate the selling price in Euros and do not include Value Added Tax (VAT). If any other tax is applicable, this would be indicated (IGIC or IPSI).

LABY offers several payment methods such as virtual POS, physical POS, bank transfer and cash (as long as it does not exceed the current regulations).

VISA or MASTERCARD Credit Card

All operations involving the transmission of personal or banking data are carried out using a secure environment, a server based on standard SSL (Secure Sockets Layer) security technology. All information you transmit to us travels encrypted through the network. Likewise, your credit card details are entered directly on the bank’s website, at the bank’s POS (Point of Sale Terminal) and are not entered or registered on any Laby Aplicaciones Técnicas S.L. server. When paying by VISA or MASTERCARD, you will always be asked for the following information: the card number, the expiry date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA or MASTERCARD, thus offering more guarantees about the security of the transaction. This payment method is valid only on the website.

When the amount of a purchase has been fraudulently or improperly charged using the number of a payment card, the cardholder may demand the immediate cancellation of the charge. In this case, the corresponding debit and re-credit entries in the supplier’s and holder’s accounts shall be made as soon as possible. However, if the purchase had actually been made by the cardholder and the demand for a refund was not the result of exercising the right of withdrawal or termination and, therefore, had unduly demanded the cancellation of the corresponding charge, the cardholder shall be obliged to compensate Laby Aplicaciones Técnicas S.L. for the damages caused as a result of said cancellation.

Bank Transfer

When you select bank transfer, you will receive, together with the confirmation of your order, an e-mail with the bank details of Laby Aplicaciones Técnicas S.L.. It is very important that when making the transfer you indicate in the subject line the order number, as well as your name and surname, and make the transfer within 2 days after the order confirmation date in order to validate the order. If you wish, you can send us the proof of the transfer by e-mail INFO@LABY.ES . However, in any case, the order will not be considered effective until our administration department has received confirmation of the bank transfer. Please note that payment must be made in EUROS and that any exchange and bank charges are your responsibility. In the case of bank transfers made from outside Spain, it is very important that when ordering the transfer, you always inform your bank to take charge of the commissions at origin, those bank commissions and expenses corresponding to your bank. If this is not the case, Laby Aplicaciones Técnicas S.L. may stop the shipment of your order if we do not receive the full amount of your order. Any exchange and bank charges are to be borne by the customer.

The delivery of recovered data to the CUSTOMER is subject to the payment of the proforma invoice with the remaining amount of the quote (and additional quotes that may arise). Without such payment, the recovered data will not be delivered to the CUSTOMER unless expressly agreed between LABY and the CUSTOMER.

Recovery with deferred payment covers a period of three months from the acceptance of the quotation. This method allows payment to be made in instalments over a period of three months (current month of budget acceptance plus two additional months):

• The first payment shall be made on the first day of the month following acceptance of the quotation.
• The second and third payments will be made on the first day of the corresponding month.
• LABY will not charge any type of commission associated with this modality.
• LABY will charge a custodial fee of €10 per month for the device within the laboratory, for a total of €20 to be added to the payments.
• LABY undertakes to refund the amount initially paid as advance payment and/or instalments accrued for the deferred payment when the recovery results are not favourable. Any other amounts paid for spare parts or other procedures are non-refundable. If the CUSTOMER so requests, the device will be returned, and the associated courier costs, if any, will be paid.

In any type of recovery, payments made for spare parts or other procedures are non-refundable.

The CUSTOMER shall have a period of 30 calendar days to remove the device with the data dump. If it is not withdrawn within the 30-day period indicated and if it remains in LABY’s facilities, the device will be placed in custody mode. During the 2 months following the established period, a custody fee of €10 per month will be charged. During this period we will try to establish communication with the CUSTOMER every 15 days via email and phone call. If the CUSTOMER does not collect the device during this 2 month period, LABY will destroy it.

4.7. Inputs and outputs of laboratory devices

LABY offers the CUSTOMER the possibility of delivering and collecting devices from our premises in person or with a courier agency. If requested by the CLIENT, LABY can arrange courier services within the Iberian Peninsula and Balearic Islands. Due to device conditions or geographical location LABY has the right not to offer courier services.

Outside this context (Canary Islands or European Union) may generate additional costs (such as customs duties, taxes, bank transfer charges by banks, etc.), which shall be borne by the customer.

4.7.1. Device entries with courier agency

The delivery of a device of any kind by a courier agency to LABY’s facilities by a CUSTOMER is subject to being registered in the Customer Area. The CUSTOMER will indicate in advance via email, telephone or chat in the Customer Area the agency that will carry out the shipment, the day and tracking number. In the event that LABY processes the service, it will be necessary to indicate all the necessary data for collection: complete address, day and time, being these between Monday and Friday working days from 9h to 20h and with a margin of between 3 and 5h.

If the courier is unable to reach the CUSTOMER’s premises at the agreed time, the next attempt will be made on the following working day at the same time. Shipment of the device by courier implies acceptance of the GCS.

4.7.2. Departures of devices with courier agency

The collection of a device from LABY’s premises by a courier agency must be indicated by the CLIENT 24 hours in advance via e-mail or chat in the Customer Area. It will be necessary to indicate the agency that will carry out the collection, the day and the time.

If the shipment is processed by LABY, the CUSTOMER must indicate the address via e-mail or chat Customer Area if it differs from the one initially provided.

In the event that LABY processes the return of a device due to a rejected quotation or an unrecoverable case, the shipping costs corresponding to the initial collection and return will be charged between 10 and 20€ depending on the mileage and the final number of shipments processed, and between 20 and 40€ if the destination is the Balearic Islands.

The payment indicated in the previous paragraph may be made to the courier or directly to LABY.

The return of the device by courier service implies acceptance of the GCS.

4.7.3. Limitation of liability for the transport service

LABY is not responsible for the packaging and protective packaging of the devices made by the CUSTOMER for shipment by courier agency.

LABY is not responsible for any damage, deterioration or loss of the devices sent by courier either by a transport agency chosen by the CUSTOMER or by LABY. In the event of damage, deterioration or loss of the package during transport, compensation will be as stipulated by the insurance of the courier company (LOT) responsible for the damage, deterioration or loss.

If the CUSTOMER wishes to take out additional insurance for transport, the CUSTOMER must inform LABY before sending the device.

5. Terms and Conditions

The beginning of the contract with LABY will be established at the moment of the acceptance of the quotation by e-mail or signature through LABY’s intranet, as well as the initial payment of 50% by the accepted means or 100% of the initial payment in cases of forensic analysis, expert’s reports or others.

The initiation of the contract shall imply the acceptance of the GCS in its completeness, not being able to omit or obviate any of the established points.

6. General and limitation of liability

In this chapter and in general terms, the limitation of responsibilities already included in previous chapters and others that are particularly applicable to the GSCs are included.

6.1. General limitation of liability

LABY accepts no liability for physical or other damage, corruption or destruction of the CUSTOMER’s media and data or any other media, or the invalidation of any warranty in respect of the CUSTOMER’s media or other media, where such damage, destruction, corruption or invalidation arises from the provision of the services in accordance with these GCS.

Subject to the provisions of this clause, LABY’s total liability to the CUSTOMER, whether for breach of contract or breach of statutory law (including negligence) or otherwise, arising under or in connection with the contract shall be limited to cases of breach of confidentiality, data protection or intellectual property, the greater of €3.000 (three thousand euros) or the value of the amount payable under the contract; or in any other case, the value of the amount payable under the contract.

Neither party shall be liable to the other, whether in contract, tort (including negligence), breach of statutory duty or otherwise, whether arising under or in connection with this contract, for any indirect or consequential loss, pecuniary loss, loss of data, loss or damage in transit, business interruption, loss of profits or loss of sales or business, or the procurement of substitute goods or services or the cost thereof, even if the other party has been advised of the possibility of such damages.

In case of discrepancies concerning the information retrieved, LABY will propose retrieval by a third party designated by LABY. The CUSTOMER shall be responsible for drawing up the quotation. If the CUSTOMER accepts the quotation and the recovery work is successful, LABY will pay in full the amount of the recovery work carried out by the third party and will deliver the recovered information to the CUSTOMER. In the event that the third party is unable to retrieve the information requested by the CUSTOMER and gives the reason to LABY, the CUSTOMER shall pay the full amount to the third party. Transport, parts or other costs will always be charged to the CUSTOMER.

6.2. Other limitations of liability

LABY does not guarantee the absence of viruses or other elements that could cause damage to computer systems, electronic documents or user files on this web site or third party web sites, and therefore shall not be held responsible for any damage that may occur for these reasons.

LABY is also not responsible for the content of websites to which it links outside its website, nor can it guarantee the availability and correct functioning of links to other websites.

LABY is also not responsible for the content of websites to which it links outside its website, nor can it guarantee the availability and correct functioning of links to other websites.

LABY shall not be liable for any failure or breakdown in the CUSTOMER’s equipment or in the CUSTOMER’s facilities. The current warranty (if applicable to the device) shall apply in case it has been provided by LABY. Under no circumstances shall the CUSTOMER be entitled to claim damages from LABY for any failure of any kind whatsoever.

7. Warranty and returns

In this chapter and in general terms, the aspects related to guarantees and returns already included in previous chapters and others that are particularly applicable to the CGS are included.

7.1. Service guarantee period

LABY recommends, as a security measure, that once the CUSTOMER has received the new media with the recovered data, he/she should make a backup copy of the data before handling it. The CUSTOMER shall have a period of 15 calendar days from the receipt of said media to review the recovered data. If the CUSTOMER does not express any disagreement during this period, it is understood that he/she accepts the service provided and LABY will consider the work to be completed; no complaints will be accepted after the aforementioned period.

In addition, LABY will keep a copy of the recovered data on its servers for FIFTEEN (15) calendar days. If it is not possible to keep a copy, the original device will be kept for 15 days, unless the CUSTOMER requests that it be sent before that time.

In the event that the download is done by FTP or other proprietary means, LABY will keep the information on the FTP servers for 15 days from the date of sending the email with the access data for downloading. Once this period has elapsed, LABY will proceed to delete the data from its computer systems.

7.2. Archiving and/or return period

In the event of non-acceptance of the estimate, lack of a written response from the CUSTOMER or the impossibility of recovering the data from the device, the CUSTOMER shall have a maximum of SIXTY (60) calendar days from the date of issue of the diagnosis to withdraw the device. Once this period has elapsed, LABY will securely destroy the device together with the cases, devices and accessories that accompanied the originally damaged device, making it totally impossible to reclaim it.

LABY will keep for FIFTEEN (15) calendar days, once the recovered device with the CUSTOMER’s data has been delivered, the cases, devices and accessories that accompanied the originally damaged device. If the CUSTOMER does not explicitly claim the return, after FIFTEEN (15) calendar days, the device will be securely destroyed, making it totally impossible to claim it back.

7.3. Payments

LABY will proceed to refund the initial advance payment of 50% in the event that the data cannot be recovered, by the same means of initial payment (physical or virtual POS, bank transfer or cash). In the case of forensic, expert analysis or other works, the initial amount will not be refunded.

Payments made at the start of the work, should the purchase of spare parts or other procedures be necessary, are non-refundable.

LABY undertakes to refund the amount initially paid as advance payment and/or instalments accrued for the deferred payment when the recovery results are not favourable. Any other amounts paid for spare parts or other procedures are non-refundable. If the CUSTOMER so requests, the device will be returned, and the associated courier costs, if any, will be paid.

The customer will receive a digital invoice by e-mail, and may request a duplicate on paper.

7.4 Product warranty

All products offered on the website are covered by the commercial guarantee of the supplier of the product. Warranty claims will be processed through the supplier or manufacturer and not through LABY.

7.5 Right of withdrawal and returns.

The CUSTOMER shall have a period of one calendar day to withdraw from the contract, from the day on which the CLIENT contracts the product, without penalty and without stating the reasons. The exercise of the right of withdrawal must be made by notification through telephone communication to 900525666, addressing the email INFO@LABY.ES , sending your letter to our postal address ROGER 25 PLANTA -1 SUB A 08028, , BARCELONA (BARCELONA), According to the provisions of Article 103 of Law 3/2014, of 27 March, which amends the revised text of the General Law for the Defense of Consumers and Users, supplies of services or goods made according to the specifications of the consumer or clearly personalized, or which, by their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal.

The return

The customer must return or deliver the product directly to Laby Aplicaciones Técnicas S.L., at the address ROGER 25 PLANTA -1 SUB A 08028, , BARCELONA (BARCELONA), without any undue delay, and in any case within a maximum period of two calendar days from the date on which the right of withdrawal of the contract is formalized. The deadline shall be deemed to have been met if the customer returns the product before the deadline expires. The customer shall bear the cost of returning the product. In any case, the products to be returned must be in perfect condition, unused and in their original packaging. To avoid problems during transport, please ensure that the package is properly protected and sealed. Once received, we will check its status. As soon as we check that the item/s, as well as any components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will proceed to refund the money paid.

8. Confidentiality and data protection

LABY acts as Processor of the CLIENT’s personal data in accordance with the provisions of Regulation (EU) 2016/679 of 27 April (GDPR) and Organic Law 3/2018 of 5 December (LOPDGDD). Such processing shall be carried out exclusively for the performance of the data recovery contract. Data relating to identification and invoicing shall be retained for at least the minimum period of time required by law. Los datos recuperados sólo se conservarán hasta la ejecución del contrato y se destruirán al término del mismo de conformidad con los calendarios de garantía establecidos en las CGV. No data is communicated to third parties or other actions that may violate the confidentiality of the CUSTOMER in accordance with current law. The CUSTOMER has the right to withdraw consent to process the data at any time and that, if he/she exercises this right, the contract must be terminated under the terms set out therein, as the processing of the data is essential for the performance of the contract.

You can consult our Privacy Policy on our website https://www.laby.es for more information on data processing or for any questions you can write to us atinfo@laby.es.

9. Applicable Legislation

The parties expressly agree that these GCS shall be governed by and construed, in all their terms and conditions, in accordance with current Spanish law.

The parties expressly submit to the jurisdiction and competence of the Courts and Tribunals of the city of Barcelona for any questions or differences that may arise due to the interpretation, fulfilment and execution of this contract.