External Hard Drives


Our specialized technicians can repair damaged external hard drives and recover lost data in the most efficient way. You will be informed at all times of the recovery status.

Laby assures you a solution to your problem.



External hard drives

Parts of an external hard drive

An external hard drive is made up of a mechanical hard drive or SSD, an external connection adapter (USB, USB C, Firewire etc) and a plastic or metal casing. There are two types, the 3.5” ones that exclusively carry mechanical hard drives and are of high capacity and the 2.5” ones that can carry both mechanical hard drives and SSDs.

Its Variants

Types of external hard drives

The 3.5” ones, apart from the cable to the computer, need additional power (a transformer), while the 2.5” ones, except for very old disks, allow them to be powered directly from the PC port where it is connected. In 2.5” disks, an additional plate was used between the disk (SATA format) to convert it to USB or similar. Nowadays, manufacturers have created electronic boards with the integrated USB connection to reduce costs.


Our specialized technicians can repair damaged external hard drives and recover lost data in the most efficient way.

You will be informed at all times of the status of the recovery. Laby assures you a solution to your problem.

Recover data from an external hard drive


If you encounter a situation similar to this:

  • The computer does not start and reports a hard drive failure.
  • The drive is making a strange noise or is very slow.
  • After a power outage or blackout the hard drive stops working.
  • The computer has crashed and the disk has crashed.
  • The computer boots but does not recognize the hard drive.
  • Unable to access saved videos, photos and/or documents.
  • Any other situation not mentioned above.
Recover data from external drives

We can offer you an external hard drive recovery.

Our data recovery service works on any brand of external hard drive: Western Digital, Seagate, Toshiba, Hitachi, Samsung, Fujitsu, LaCie , Sandisk, PNY, Intense, Freecom, Transcend</ i>, Adata, G-Drive, G-Raid...
We carry out recovery processes on the damaged external hard drive and we will read the information that is stored with total seriousness and confidentiality.

Trust Laby, we can recover the information from your external drive.


Both internal and external mechanical disks offer capacity and performance at a relatively low cost. However, they contain fragile components such as reader units (heads) that can be damaged over time, through use, shock or unexpected vibrations.

To avoid further damage to the device:

Turn off the device as soon as possible. It will prevent further damage that may condition the recovery process.

Do not tamper with the device. Forcing screws, or opening it in an uncontrolled, dust-free environment can adversely affect the chances of recovery. Remember that the inner parts are very sensitive and delicate.

The use of recovery software in physical cases may permanently damage the device. Avoid using it in such cases.

Contact a data recovery laboratory. These are the professionals who have the tools and adequate training to be able to evaluate and carry out the data extraction and recovery processes.


In just 1 HOUR

We process the collection through courier service.

In 4 Working Hours

After receiving the device in the laboratory (within 24 hours), we carry out a diagnosis and budget without obligation within a maximum period of 4 business hours.

4 to 7 working days

It is the average time, in working days, to recover the damaged device*

* There are cases where it may take longer, but we will notify you so that you are always informed.





Analyzes performed


Spare parts



Pick up service
and free shipping (*)

Diagnosis and
free estimate

Real time monitoring
through our intranet

If we don't get your
data, we do not charge

Telephone service
free customer

Electronic Laboratory and Class 100 Clean Room

Qualified technical staff and continuous training

Service with coverage at European level

* If the device is unrecoverable or the quotation is rejected, courier charges will be charged.

More than 19.636 diagnoses performed.
More than 27.372 devices in stock to provide a fast and economical service.
Own software and custom intranet.




The price to recover data from external hard drives will always depend on the damage suffered by the device, together with the hours of work and technical equipment required to carry out the recovery processes.

In any case, a prior diagnosis is necessary to detect the type of failure or combination of various failures. Below we detail the most common breakdowns and the reference prices:

From €250 to €450 / + vat

For logic or board faults:

  • Access problems to damaged partitions, bad sectors or surface degradation / Electronic boards burned / damaged by short circuit, wrong voltages or burned components.
From €350 to €690 / + vat

For Firmware faults:

  • SW internal disk corrupted. Damaged modules.
From €450 to €890 / + vat

For engine breakdowns:

  • Over temperature or motor unit failure.
From €450 to €890 / + vat

For head failures:

  • Surface degradation or reader unit failure.

The prices for data recovery on mechanical hard disks are mainly determined by two factors: Damage to the mechanical hard disk components and the hours of work involved in the recovery. At Laby we will NOT charge you a higher amount for data volume. Only because of the difficulty of access. This difficulty is also noticeable in today’s hard disks (SMR technology).

Los discos duros antiguos (aproximadamente hasta el 2015) usaban el formato PMR o CMR. The idea was simple, the reader unit was positioned in a certain area and read or wrote in a sector (a sector could be considered as a small box where information is stored). As an idea, we could say, that the width of the reading needle would be equivalent to the width of a track on these discs (A track would be the equivalent of a circle on the disc where inside that circle are all the little boxes or sectors) Inside a platter, there are several tracks and these tracks in turn contain many sectors. The speed flow was constant and the module in charge of translating physical to logical information (Translator) was hardly corrupted. (The modules or firmware, would be the equivalent of small independent programs, but that work together to make the mechanical hard disk work).

In order to achieve more capacity in the same space, manufacturers have developed SMR technology. The tracks are smaller than the reader unit and therefore fit more data density.

There is a problem, however, and that is that the reader unit or head cannot be positioned in a particular sector as it could with PMR or CMR technology. It must now read a set of sectors, load it into a buffer (swap memory), modify the necessary values and write the data again (both modified and unmodified data).

It is an inefficient process, which affects the disk performance in terms of writing and also entails major firmware problems due to all the operations that have to be carried out.

This example – although there are many more – gives an idea of why there is a wide “price range” for mechanical hard disk recovery processes.

If we don't recover your data, we don't get paid

These prices are indicative, to be able to give you a reference.

If you want to know exactly the cost for you, it is best to contact us and we will give you a free estimate without obligation.

The best thing is to let OUR CLIENTS
give their opinion about us

Our +300 reviews are published on Google Average rating: 4.7 out of 5

Concepcio Agusti i Parareda
Concepcio Agusti i Parareda
Genial, amb el tracte, la informació donada i sobretot amb la rapidesa amb la m'han recuperat tota la informació. No podria desitjar un servei millor. Gràcies a tot l'equip
Lo recomiendo 100% Se me estropeó un disco duro que nunca había dado ningún problema en el año y pico que hacía que lo tenía... allí tenía todo el trabajo de 3 años, todos los archivos de clientes, trabajos en curso, trabajos finalizados... me lo recuperaron todo sin problemas. Espero no tener que repetir, pero si vuelve a pasarme algo así tengo claro a quién acudiré.
Recibi un trato estupendo. Les lleve disco duro externo de 4TB que no podía leer. Hacia un ruido extraño que hacia presagiar fallo HW. Intentaron recuperarlo pero les fue imposible. Me reintegraron totalmente el 30% que les transferí cuando acepte el presupuesto.
Antonio Marquez
Antonio Marquez
se me cayó el disco externo al suelo desde la altura de la mesa y dejó de funcionar. tenía fotos, videos, documentos importantes…les doy las gracias porque por suerte me lo han podido recuperar casi todo y con un trato excepcional
Lo recomiendo 100%. Perdí todos los datos del portátil con las fotos de mis hijos desde que eran pequeños. Después de llamar a otras empresas de Barcelona decidí hacer la recuperación con ellos porque fueron los que mas confianza me dieron y no me equivoqué. Supe en todo momento en que punto se encontraba la recuperación y, aunque no me dieron todas las garantías en un principio, en menos de una semana tenía todas las fotografías de nuevo. Agradezco a todo el equipo de Laby y en especial a Marta por la atención que siempre me ha dado.
Eliseo Carrasco
Eliseo Carrasco
Excelentes profesionales y excelente trato. Presupuesto de recuperación sin compromiso.
Inma bastante molina
Inma bastante molina
Trato excelente, muy amables, me recuperaron los datos cuando otras empresas no lograron hacerlo. Totalmente recomendable.
Marta Mata Pamies
Marta Mata Pamies
Servicio de 10! Aunque pase el tiempo no pierden la calidad de trabajo y hacia el cliente. Hace tiempo ya tuve que recurrir a ellos y fué un trabajo inmejorable como esta vez, informando-me de todo lo que iba aconteciendo en todo momento! Lo recomiendo 100%. Mil gracias de nuevo!

Trust Laby, we can recover the information from your external hard drive.


Mechanical hard disks

The main components of HDD disks are the main platters (disks), where the data is stored, and the heads, which are responsible for accessing the information. The most common hard disk.

SSD Hard Drives

SSDs do not move, hence the name solid state. The information is stored in blocks and no headers are required to access it. It is much more efficient and faster than an HDD hard disk.

External Hard Drives

External hard disks allow us to store outside the computer all the important information of which we want to make a backup copy. But one failure can cause us to lose all this data.

Iphone, Ipad or MacBook

Apple devices, such as Iphone, Ipad, Macbook, Macbook air Imac, Mac Mini, etc; are reliable, elegant, powerful and easy to use devices.

Laptop hard disks

On the laptop hard disk we store important work or home information. If a failure occurs, it can cause us to lose all this valuable personal data.

NAS, SAN and DAS disks

A SAN, NAS or DAS disk is a compact enclosure consisting of several hard disks that are connected via a network cable to the system, hence the common name network hard disk.

RAID systems

RAID disks are a redundant group of independent disks. They can be HDD disks or SSD disks and together they form a storage system to distribute or replicate data.

Pendrives and USB Flash Drives

Pen drives or USB flash drives consist of one or more memory blocks. They work in many cases like SSD devices (same Flash technology).

Memory cards

Memory cards are used to store information from devices such as cameras, cell phones or tablets. They differ in their storage capacity and read/write speed.

Virus or Ransomware

We recover data encrypted with viruses or ransomware. Ransomware is extortive software: its purpose is to prevent you from using your device until you have paid a ransom. Depending on the type of ransomeware, either the entire operating system or only some files are encrypted.

Mobile Phones and Tablets

In mobile devices such as smartphones or tablets, the recovery process can be performed through electronic repair of the damaged components or by performing the chip off process.

Data deletion

We offer the service of secure data erasure and destruction with certificate in our laboratory to perform personalized management or we can offer the service of destruction and erasure of data remotely.

Forensic Analysis

Computer forensic analysis and expert evidence We recover and certify critical information with legal value for companies and individuals We have certified computer experts to perform certifications, expert analysis and reports with legal value.